This is a real workflow with sample data from a small coffee brand. Play it through as the buyer, then as the merchant — every screen is the actual product UI.
What the buyer sees
Maya opens the link in her delivery email. No account, no support ticket.
What went wrong?
Add photo proof
Tap a shot to attach it — carriers reject claims without evidence.
Drop or select damage photos
JPG or PNG · up to 10 MB each
Maya's note
“The box was already torn open when it hit the porch and the dripper has a crack right down the side. Happy to send more photos if you need them.”